Shopluxe Consignment

Consigning with Shop Luxe is quick and easy. Here’s how it works:

1. Create your account. Sign up for a consignor account, or log in if you’ve already got one. Before your first consignment, we’ll ask you to upload a photo ID and add the bank account you’d like your payouts sent to.
2. Submit your item. Upload clear photos and a description.
3. We’ll take a look. Our team reviews every submission. We’ll email you once it’s been assessed, and text you too if you’ve got SMS turned on.
4. Send it in once it’s approved. Please wait for the green light before sending anything. Items that arrive without approval won’t be accepted.

You can get your item to us in two ways:

• Drop it off. Book a time at our storeroom (Suite 206, 447 Victoria Street, Wetherill Park NSW 2164) using the link in your approval email or portal. Drop-offs are by appointment only.
• Post it. This is perfect for our interstate clients. Send it to PO Box 314, Smithfield West NSW 2164 using tracked, insured post, and pop your consignment number (e.g. SL-10234) inside the parcel. Postage is on you, and your item is your responsibility until it reaches us.

Our commission depends on what your item sells for. The more it sells for, the less we take.

• Up to $1,499.99:              25%
• $1,500 to $9,999.99:      20%
• $10,000 to $19,999.99:   15%
• $20,000 and above:      10%
  

There’s also a $35 authentication fee for each item that sells. If it doesn’t sell, there’s no commission but the authentication fee still applies.

You can see the commission, fees and expected payout for each of your items in your portal anytime.

Yes, there are a few. We like to keep things upfront, so here’s the full list.

When your item sells:

• Authentication fee: $35 per item, or $200 for Hermès, whether or not you have receipts. This comes out of your sale price, along with our commission.

In some cases:

• Item not authentic: If we believe an item isn’t authentic, we’ll send it back and charge $200 per item.
• Fake paperwork: If an item comes with fake certificates, receipts or proof of purchase, the fee is $2,000 per item.
• Taking an item back early: If you’d like an item back before its 60-day consignment period ends, there’s a $100 release fee. You’ll need to pay it before the item is released.
• Postage: You cover the cost of getting your item to us. If we send it back because of its condition or because it isn’t authentic, your original postage isn’t refunded. For condition returns, the return postage is on you too. If your item doesn’t sell and you’ve chosen to have it returned, you can collect it or pay for return postage.

You can see the fees and expected payout for each item in your portal anytime.

We accept most major luxury brands, including Chanel, Louis Vuitton, Hermès, Gucci, Prada, Dior, Bottega Veneta and Saint Laurent. If you're not sure whether your piece is a fit, see our full list of luxury brands here.

No, they’re not required. Every item is authenticated by our team, with or without them. If you do have them, please send them along with your item. Buyers love getting the full set!

Just so you know, any paperwork you send must be genuine. If we find fake certificates, receipts or proof of purchase, a $2,000 fee applies per item.

Every item is authenticated by Legit Grails once it reaches us, before it goes live on the site. Buyers receive the authentication certificate with eligible purchases, which gives them confidence and helps your item sell.

Not at all. You can drop off at our local Sydney location, or post your items to us from anywhere in Australia. The seller is responsible for the inbound postage.

No stress! Your item stays listed for 60 days from the day it goes live. If it hasn’t sold after the first 14 days, we may lower the price by up to 10% to help it find a new home.

When you list your item, you choose in your portal what happens if it hasn’t sold by day 60:

• Extend it: We’ll keep it listed for longer at a lower price.
• Return it: You can collect it or pay for return postage.

You can change your choice in the portal anytime before your item sells.

If you choose a return, please collect your item or arrange postage soon. If it isn’t collected within 60 days after we’ve been in touch, it may go on final clearance or be donated to charity.

Yes, you can! If you’d like your item back before its 60-day consignment period ends, there’s a $100 release fee. Once it’s paid, we’ll release your item.

Yes. Just email us at info@shopluxe.com.au and we’ll talk through what the market’s doing and agree on a new price together.

Just so you know, if your item hasn’t sold after 14 days at its first price, we may lower it by up to 10% to help it sell.

Once your item sells, we take out our commission and fees, then send the rest straight to the bank account in your portal.

When: We’ll pay you once we’ve received the money from the sale. That’s usually within 48 hours, but it can take up to 5 business days.

Bought on a deposit plan? If the buyer is paying off your item, you’ll get paid once they’ve paid in full.

Sale refunded before you’re paid? If a sale is refunded or reversed before your payout goes through, there’s no payout for that sale, and your item goes back on consignment. Payouts already made won’t be taken back.

Please keep your bank details up to date in your portal, as we can only pay into the account you’ve given us.

You can shop on our website, or send us a message on Instagram at @shopluxeitems.

We accept:

• Mastercard, Visa and Amex (card fees apply)
• Bank transfer
• PayPal Pay in 4

Sorry, we don’t accept cash. All prices are in Australian dollars and include GST.

Want to pay it off? Items from $500 can be secured with a deposit at checkout, with up to 10 weeks to pay the rest, depending on your cart total. Check out our deposit plan FAQ for the details.

Yes! We’ve got two easy ways to pay off your item.

1. PayPal Pay in 4

Split your purchase into four interest-free payments. You pay the first one at checkout, then the rest come out automatically every two weeks. Best of all, we’ll send your item straight away. Available on eligible purchases.

2. Shop Luxe deposit plan

Secure eligible items from $500 with a deposit at checkout, then pay the rest by the due date. Your deposit and time to pay depend on your cart total:

• $500 to $999: 20% deposit, 2 weeks to pay
• $1,000 to $1,999: 20% deposit, 3 weeks to pay
• $2,000 to $4,999: 20% deposit, 4 weeks to pay
• $5,000 to $9,999: 20% deposit, 6 weeks to pay
• $10,000 to $19,999: 20% deposit, 8 weeks to pay
• $20,000 to $49,999: 20% deposit, 10 weeks to pay
• $50,000 and above: 15% deposit, 10 weeks to pay

How you’ll pay the balance: Under $10,000, we’ll save your card at checkout and charge it automatically on the due date. From $10,000, you’ll pay by bank transfer.

Good to know:

• You can pay early anytime using the link in your order emails.
• We’ll send you reminders before your due date.
• If an automatic payment doesn’t go through, we’ll try again and send you a payment link.
• We’ll hold your item until it’s paid in full, then ship it or have it ready to collect.
• Deposits are non-refundable. If the balance isn’t paid by the due date, we may cancel the order and relist the item. This doesn’t affect your rights under Australian Consumer Law.

Yes, local pickup is free. Choose it at checkout and we'll be in touch to arrange a time.

Yes, we do! Shipping costs are calculated at checkout based on where you are. Our prices are in Australian dollars, and any customs duties, import taxes or fees are paid by you when your order arrives. These aren’t included in our prices.

For more details, check out our Shipping Policy.

Yes, 100%. Every item is authenticated by Legit Grails before it's listed, and eligible purchases come with an authentication certificate. If it's on our site, it's the real thing.